Thoughtfully designed for families
How can we help?
Start with these common questions. If you still need help, you are welcome to email us directly.
Contact
support@bbbobstudio.com
You may include your device model, iOS version, and a screenshot of the issue. Please do not send children’s personal information.
FAQ
Frequently Asked Questions
How do I restore the full-version purchase?
Complete parent verification, open More Settings, and choose Restore Purchases in the Purchase section. Make sure the device is signed in with the Apple Account used for the original purchase.
Why did I not receive a countdown notification?
Open the iOS Settings app and check notification permission for Calm Planet. Focus modes and silent settings can also affect how notifications appear.
Is location permission required?
No. Approximate location is used only when Local Sunrise & Sunset is selected. You can use a custom schedule or manual day/night mode instead.
How can I keep my child in the timer screen?
Follow the in-app Guided Access instructions to use Apple Guided Access and temporarily keep the device in Calm Planet.